Saffron Automations uses the following third-party sub-processors to deliver the Saffron Concierge service. Each is used only for the specific purpose described, and none receive more data than is necessary to perform that function.
| Sub-processor | Purpose | Data involved |
|---|---|---|
| Hetzner Online GmbH | Application hosting (Nuremberg, Germany) | Encrypted database, application logs |
| Stripe, Inc. | Payment processing & billing (your own Stripe account) | Order/revenue/refund data you connect; billing details for paid plans |
| Shopify Inc. | Store data access (your own Shopify store) | Orders, inventory, and product data you connect |
| OpenRouter, Inc. (routing to DeepSeek) | AI-generated answers for briefings and /concierge queries (DeepSeek V4 Flash model) | Question text and aggregated business summaries — no raw credentials or full order history |
| Slack Technologies, LLC | Message delivery and slash-command handling | Messages, channel IDs, workspace/team IDs |
| Microsoft Corporation (Teams) | Message delivery for connected Teams channels | Webhook payloads for alerts and briefings |
| Vercel Inc. | Static marketing site hosting | None (no application data — marketing pages only) |
If we add or remove a sub-processor in a way that materially changes how your data is handled, we will update this page and notify active account administrators. See our Privacy Policy for details on how each category of data is used and protected.
Questions about a specific sub-processor? Reach us at privacy@saffronautomations.com.