Field Notes

Working notes on automation you can actually check.

Not thought leadership. The methods we use, the numbers they produce, and the parts that did not work, written down so a client can hold us to them.

2 Sep 2026 What breaks when automation touches billing Six ways billing automation fails once nobody is watching, each with the tell that gives it away, and the question that finds it on a first call. Read the note
31 Aug 2026 How to audit an automation vendor before you sign Four questions that separate a working system from a good demo, and the four links to run every one of them on us first. Read the note

Everything published here follows one rule: a claim carries a method and a date, or it is not a claim. The same rule governs our own work: Saffron Designs publishes every performance score it measures, four runs per site, the worst of the four printed, including the sites that beat us.