These Terms of Service ("Terms") govern your access to and use of Saffron Concierge, a business intelligence assistant operated by Saffron Automations ("we," "us," "our"). By creating an account, installing our Slack/Teams app, or otherwise using the service, you agree to these Terms. If you are using the service on behalf of a company, you represent that you have authority to bind that company.
1. The Service
Saffron Concierge connects to your Shopify store, Stripe account, and messaging platforms (Slack, Microsoft Teams, Telegram) to deliver business briefings, answer natural-language questions, detect anomalies (revenue drops, refund spikes, low inventory), and — where you explicitly authorize it — execute actions such as acknowledging alerts, issuing refunds, cancelling orders, or restocking inventory.
2. Accounts & Eligibility
- You must provide accurate account information and keep your connection credentials (API keys, OAuth tokens) secure.
- You are responsible for all activity that occurs under your account, including actions taken by teammates you invite.
- You must be legally authorized to connect the Shopify store, Stripe account, and workspace you link to the service.
3. Plans & Billing
- Saffron Concierge is offered on a free tier and paid tiers (Starter, Growth, Enterprise) with different feature sets, billed monthly via Stripe.
- Paid subscriptions renew automatically each billing period until cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.
- Fees are non-refundable except where required by law or expressly stated otherwise.
- We may change pricing for future billing periods with reasonable advance notice to active subscribers.
4. Acceptable Use
You agree not to:
- Use the service to violate any law, or the terms of service of Shopify, Stripe, Slack, Microsoft, or Telegram.
- Attempt to reverse-engineer, disrupt, or gain unauthorized access to the service or other customers' data.
- Use action-execution features (refunds, cancellations, restocking) in a way that is fraudulent or deceptive to your own customers or staff.
- Resell or white-label the service without our written permission.
5. Data & Third-Party Connections
Your use of the service is also governed by our Privacy Policy, which describes what data we collect and how we protect it. By connecting a third-party platform (Shopify, Stripe, Slack, Microsoft Teams, Telegram), you authorize Saffron Concierge to access that platform's API on your behalf, using the scopes and permissions you grant during connection. You can revoke this access at any time from your account settings or directly within the third-party platform.
6. Automated Actions & Your Responsibility
Action buttons (issuing refunds, cancelling orders, restocking inventory) execute real changes against your connected Shopify and Stripe accounts. Every action requires a signed, time-limited confirmation and is recorded in your audit log — but the underlying business decision to take the action is yours. We are not responsible for business outcomes resulting from actions your team members choose to execute.
7. Service Availability
We aim for high availability but do not guarantee the service will be uninterrupted or error-free. We may perform maintenance, and we may modify or discontinue features with reasonable notice where practical.
8. Termination
- You may stop using the service and delete your account at any time.
- We may suspend or terminate accounts that violate these Terms, misuse the service, or fail to pay applicable fees, with notice where reasonably possible.
- Upon termination, your data will be handled per our Privacy Policy's retention and deletion terms.
9. Disclaimer & Limitation of Liability
The service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, Saffron Automations will not be liable for indirect, incidental, special, or consequential damages, or for lost profits or revenue, arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve (12) months preceding the claim.
10. Changes to These Terms
We may update these Terms as the product evolves. Material changes will be communicated to active account administrators by email or in-app notice. Continued use after a change constitutes acceptance of the updated Terms.
11. Contact Us
Questions about these Terms? Reach us at legal@saffronautomations.com.