Support

We respond to all inquiries within 2 business days — often within hours.

📬 How to reach us — no account needed

📧 Email us directly

Send a message to support@saffronautomations.com — no login, no account, no sign-up required. We respond within 2 business days — often within hours.

Send an email →

🤖 In-app help (Slack / Telegram / Teams)

Type /concierge help in any Slack channel where Concierge is installed, or send "help" as a direct message to the bot in Telegram or Teams. We'll reply with a quick-start guide and links to common tasks.

❓ Frequently asked questions

Getting started

How do I install Concierge? Visit saffronautomations.com/onboard and follow the prompts. You can install via Slack, Telegram, or Teams — connect Shopify and Stripe to start getting briefings immediately.
I installed the app — now what? Type /concierge ask how's business today? in any Slack channel. Concierge will fetch your live data and send back a morning pulse with revenue, orders, and alerts.
Does it work without Shopify or Stripe? You need at least one data source connected to get personalized briefings. Connect a Shopify store or Stripe account during onboarding.

Slack-specific

Concierge isn't responding to /concierge commands — Make sure the app is installed to your workspace and you're typing in a channel where the app has been added. Try /invite @Saffron Concierge first.
Action buttons in alerts aren't working — Action buttons require the Starter plan or higher. You can upgrade from your account dashboard.
How do I remove Concierge from my workspace? Go to your Slack App Directory → Manage → Saffron Concierge → Remove App. This revokes our access immediately.

Billing

What plans are available? Founder-led ($1,000/mo), Scaling Brand ($3,000/mo), and Multi-brand/Agency ($7,500/mo). Every plan includes all messaging channels.
Can I cancel anytime? Yes. Cancel from your billing dashboard and your subscription ends at the current billing period. No setup fees, no lock-in.
Is there a free trial? Your first morning pulse is free — connect a store and get your first briefing at no cost. After that, a paid plan is required.

🔐 Security & compliance

For security concerns, vulnerability disclosures, or data deletion requests, contact security@saffronautomations.com. Read our Privacy Policy for details on data handling, encryption, and retention.

⚡ Emergency

If Concierge is actively misbehaving — sending unexpected messages, displaying incorrect data, or failing to respond — email support@saffronautomations.com with "URGENT" in the subject line and we'll prioritize your case.